This confirmation looks like the subject's inside are saying that they can hear you, but they're unable to speak with you, and it looks like the elevator fell for a free fell for three seconds before the brakes caught it. Okay, copy that. We are out in front of the car. We're working on getting it open now. If you're in communication with them, just tell them to stay calm. We'll have them out in a few minutes. 10-4.